Refund Policy

Last updated: 31 October 2026

Summary: We offer a 72-hour money-back guarantee on your first Pro purchase — no questions asked. Email us within 72 hours of payment and we'll refund you in full. Subsequent purchases (renewals and additional plan purchases) are non-refundable.

1. Who we are

Swift Image Resizer ("we", "us", "our") is operated by the team behind swiftimageresizer.com. All Pro purchases are processed by our payment provider, Paddle.com Market Ltd ("Paddle"), acting as the Merchant of Record. This means Paddle handles the transaction, billing, and any applicable sales tax on our behalf.

2. 72-hour money-back guarantee (first purchase only)

If you are not satisfied with your first Pro purchase, you may request a full refund within 72 hours (3 days) of your payment. This applies to any Pro plan (1 month, 3 months, 6 months, or 1 year).

The 72-hour guarantee applies only to the first Pro purchase on an account. All subsequent purchases — including renewals and purchases of a different plan — are non-refundable, except where required by applicable law.

After the 72-hour window, first-purchase payments are also non-refundable except where required by applicable law.

3. How to request a refund

Email us at [email protected] with the subject line "Refund request".
Include the email address you used to sign in and the approximate date of payment (or your Paddle receipt number).
We will confirm your request within 2 business days.

Alternatively, you can submit a refund request directly through Paddle's buyer support portal: paddle.net. Paddle may ask for your order reference to locate the transaction.

4. How refunds are processed

Refunds are issued by Paddle back to your original payment method. Once Paddle processes the refund, it typically appears on your statement within 5–10 business days, depending on your bank or card issuer.

When a refund is issued, your Pro access will be revoked at the end of the refund process and your account will revert to the Free plan.

5. What is not refundable

First-purchase payments older than 72 hours (except where required by law).
All subsequent purchases — renewals and additional plan purchases — regardless of how much time has passed (except where required by law, or in the case of a duplicate billing error).
Payments where we detect fraud, abuse, or a violation of our Terms of Service.
Partial refunds for unused time on a fixed-period plan (the plan is purchased as a whole, not as a subscription).

6. Chargebacks and disputes

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank or card issuer. We can usually resolve the issue faster than a formal dispute. Chargebacks initiated without first contacting us may result in the suspension of your account pending resolution.

7. Statutory rights

Nothing in this policy limits any statutory rights you may have under the consumer protection laws of your country of residence. If local law grants you a longer cancellation period or additional rights, those rights apply in addition to this policy.

8. Contact

Questions about a refund? Email [email protected]. We usually reply within 1 business day.